Effective from: January 23, 2026

These Terms and Conditions (hereinafter: T&C) govern the rights and obligations of Vásárolj Egészségeset Korlátolt Felelősségű Társaság (hereinafter: Service Provider) and the Customer (hereinafter: Customer) using the electronic commerce services provided by the Service Provider through the www.yummatea.hu website.

These T&C apply to all transactions and services conducted through the www.yummatea.hu website, regardless of whether they are fulfilled from Hungary or abroad, by the Service Provider or its partners.

SERVICE PROVIDER DETAILS

• Name: Vásárolj Egészégeset Kft.
• Registered office and mailing address: 7020 Dunaföldvár, Külső Téglaház utca 15., Hungary
• Company registration number: 17-09-012544
• Tax number: 28825249-2-17
• Statistical number: 28825249-4791-571-17
• Business commencement date: November 5, 2020
• Registering court: Tolna County Court of Registration
• Phone: +36 70 251 4792
• Email: [email protected]
• Website: www.yummatea.hu
• Customer service hours: Monday to Friday, 09:00 – 17:00 (CET)

1. GENERAL PROVISIONS

1.1. Scope of T&C

These T&C apply to all electronic commerce services provided in Hungary and the European Union member states through the www.yummatea.hu website (hereinafter: Website) and its online store (hereinafter: Webshop).

Purchases in the Webshop are governed by the following legislation:

• Act V of 2013 on the Civil Code of Hungary
• Act CVIII of 2001 on Electronic Commerce Services and Information Society Services
• Government Decree 45/2014 (II.26.) on detailed rules for contracts between consumers and businesses
• Directive 2011/83/EU of the European Parliament and of the Council on consumer rights
• Government Decree 151/2003 (IX. 22.) on mandatory warranty for certain durable consumer goods
• Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information
• Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR)

1.2. Definitions

Consumer: A natural person acting outside their trade, business, craft or profession.

Contract: The purchase agreement concluded between the Service Provider and the Customer.

Website: The internet site accessible at www.yummatea.hu domain.

Webshop: The electronic store on the Website where products can be purchased.

1.3. Formation of Contract

Purchases in the Webshop are made by placing an electronic order. The contract is formed between the Parties when the Service Provider accepts the order, which is confirmed by email to the Customer.

By clicking the “Submit Order” or “Complete Order” button, the Customer acknowledges that their order entails a payment obligation.

The contract concluded in Hungarian language between the Parties through the purchase of goods is considered a written contract, which the Service Provider files and retains for 5 years following its conclusion.

1.4. Contract Language

The contract language is Hungarian and English. The Website is available in Hungarian and English.

1.5. Code of Conduct

The Service Provider is not committed to following any code of conduct.

2. REGISTRATION AND DATA MANAGEMENT

2.1. Registration Process

Most of the Webshop services are accessible without registration. However, registration offers numerous benefits:

• Faster checkout process
• View order history
• Saved shipping and billing information
• Wish list
• Newsletter subscription and exclusive offers

During registration, the following information is required:

• Full name
• Email address
• Password
• Billing address
• Phone number

By registering on the Website, the Customer declares that they have read and accepted the terms of these T&C and the Privacy Policy published on the Website.

2.2. Modifying Data

Registered data can be modified at any time by logging into the “My Account” section.

2.3. Data Processing

The Service Provider processes data in accordance with applicable data protection regulations, particularly the GDPR. Detailed information about data processing is available in the Privacy Policy at: yummatea.hu/en/gdpr/

2.4. Liability

The Service Provider is not liable for:

• Problems arising from incorrectly or inaccurately provided data by the Customer
• Damages resulting from password loss or unauthorized use (except when caused by the Service Provider)

3. PRODUCTS AND PRICES

3.1. Product Information

Product descriptions on the Website contain the most accurate information possible. Essential product characteristics and properties are available on the specific product page.

Product images are illustrations and may differ from reality. Actual product properties are contained in the product label and instructions included with the product.

Gift vouchers purchased on the website are valid for one year from the date of purchase.

3.2. Prices and VAT

Prices displayed on the Website are gross prices and include 27% VAT.

Prices do not include shipping costs, which depend on the selected shipping method. Shipping costs are displayed during the ordering process on the payment page.

Free shipping: For domestic orders over 48,990 HUF, shipping is free.

3.3. Price Changes

The Service Provider reserves the right to modify product prices on the Website. Price changes take effect simultaneously with their publication on the Website.

Important: Price changes do not affect orders already placed and confirmed.

3.4. Obviously Incorrect Prices

If, despite the Service Provider’s diligence, an incorrect price is displayed (especially 0 HUF or 1 HUF), the Service Provider is not obliged to deliver the product at the incorrect price. In such cases, the Service Provider may offer delivery at the correct price, upon learning which the Customer may decide to maintain or cancel the purchase.

3.5. Product Fee

Certain product packaging is subject to a product fee under Act LXXXV of 2011. The product fee amount is included in the product price and is not listed as a separate item.

The Service Provider is responsible for declaring and paying the product fee.

4. ORDERING PROCESS

4.1. Product Selection

The Customer can add selected products to the cart by clicking the “Add to Cart” button.

4.2. Shopping Cart

The cart contents can be viewed and modified by clicking the cart icon in the upper right corner. Options include:

• Modifying product quantities
• Removing products
• Emptying the cart

4.3. Placing an Order

After finalizing the cart contents, clicking the “Checkout” button leads to the following steps:

1. Login or registration (or continue as guest)
2. Entering billing and shipping information
3. Selecting shipping method
4. Selecting payment method
5. Order review
6. Completing the order

4.4. Correcting Data Entry Errors

At any time during the ordering process, before clicking the “Complete Order” button, data can be modified and corrected.

4.5. Order Confirmation

After placing the order, the Service Provider sends an automatic confirmation email within 48 hours, containing:

• Order identification number
• Order date
• List and quantity of ordered products
• Unit prices and total amount
• Billing and shipping information
• Selected shipping and payment methods

The confirmation email does not constitute acceptance of the order, but merely informs that the order has been received.

4.6. Order Modification and Cancellation

Orders can be freely modified or cancelled until fulfillment begins through:

• Phone: +36 70 251 4792
• Email: [email protected]

5. DELIVERY

5.1. Delivery Methods

The Service Provider offers the following delivery methods:

• MPL (Hungarian Post) – home delivery
• Foxpost
• Parcel locker (where available)

Delivery methods and their costs are displayed during the ordering process. Detailed information is available on the Shipping and Payment Options page.

5.2. Shipping Costs

Shipping costs depend on the selected delivery method. For domestic orders over 48,990 HUF, shipping is free.

5.3. Delivery Time

Delivery times are as follows:

• In-stock items: 1-3 business days
• Pre-order basis: according to individual agreement

Delivery time begins after successful order placement and payment.

Important: The Service Provider is not responsible for delays caused by the shipping company.

5.4. International Shipping

The Service Provider delivers to European Union countries. International shipping costs and times are displayed during the ordering process.

5.5. Receipt

The person receiving the package is obliged to:

• Check the external condition of the package
• Accept damaged or opened packages only with reservation
• Refuse to accept packages with significant damage

By accepting the package, the Customer acknowledges that the external condition of the package was satisfactory.

6. PAYMENT METHODS

6.1. Available Payment Methods

The Service Provider accepts the following payment methods:

• Online card payment (through Barion system)
• PayPal – PayPal handling cost is HUF 290.
• Stripe
• Bank transfer (advance payment)
• Cash on delivery (cash payment upon package receipt)

6.2. Online Payment Security

Online card and other electronic payments are processed through the secure payment system of Barion Payment Zrt. (license number: H-EN-I-1064/2013, supervised by the Hungarian National Bank).

Card data is not transmitted to the Service Provider; it is handled exclusively by the payment service provider.

6.3. Bank Transfer

For bank transfers, order processing begins after receipt of the payment. Please include the order identification number in the transfer reference.

Bank account number: Provided in the order confirmation email.

6.4. Cash on Delivery

For cash on delivery payments, payment in cash must be made to the courier upon receipt. A +390 HUF handling fee applies for cash on delivery.

6.5. Invoice

The Service Provider issues an electronic invoice for the purchase, which is sent to the Customer via email. A paper invoice can be issued upon request.

7. RIGHT OF WITHDRAWAL (FOR CONSUMERS)

7.1. Exercise of Right of Withdrawal

Consumers have the right to withdraw from the contract within 14 days of receiving the product without giving any reason.

The right of withdrawal can also be exercised during the period between contract conclusion and product receipt.

7.2. Withdrawal Statement

Withdrawal intent must be communicated to the Service Provider through a clear statement:

• By email: [email protected]
• By post: 7020 Dunaföldvár, Külső Téglaház utca 15., Hungary
• By phone: +36 70 251 4792

To meet the withdrawal deadline, it is sufficient to send the withdrawal statement before the 14-day period expires.

7.3. Return of Product

The consumer must return or hand over the product to the Service Provider within 14 days from communicating the withdrawal statement.

Return address: 7020 Dunaföldvár, Külső Téglaház utca 15., Hungary

The cost of returning the product is borne by the consumer, unless the Service Provider has agreed to bear this cost.

Important: The Service Provider cannot accept packages sent cash on delivery!

7.4. Refund

The Service Provider will refund all payments made by the consumer, including delivery costs, within 14 days from receiving the withdrawal statement.

The Service Provider may withhold the refund until the product is received back or the consumer has provided credible proof of returning it.

Refunds are made using the same payment method as the original transaction.

7.5. Exceptions to Right of Withdrawal

The consumer does not have the right of withdrawal in the following cases:

• Products manufactured according to consumer specifications or clearly personalized
• Sealed products which, for health or hygiene reasons, cannot be returned if opened after delivery
• Products which, by their nature, become inseparably mixed with other items after delivery

7.6. Consumer Liability

The consumer is only liable for diminished value of the product if it results from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

7.7. Withdrawal Statement Template

If you wish to exercise your right of withdrawal, you may use the following template:

To: Vásárolj Egészégeset Kft.
7020 Dunaföldvár, Külső Téglaház utca 15., Hungary
[email protected]

I hereby give notice that I withdraw from my contract for the following product(s):

Order number: ………………………
Order date: ………………………
Product name: ………………………
Customer name: ………………………
Customer address: ………………………

Date: ………………………

8. WARRANTY

8.1. Mandatory Warranty

The Service Provider provides a 1-year mandatory warranty for products listed in the annex of Government Decree 151/2003 (IX. 22.) on mandatory warranty for certain durable consumer goods.

The warranty period begins on:

• The date the product is handed over to the Customer
• If installation is performed by the Service Provider or its agent, the installation date

8.2. Warranty Claims

In case of a warranty claim, the Customer may – at their choice – primarily request:

• Repair or
• Replacement

If repair or replacement is not possible or would involve disproportionate costs, the Customer may:

• Request a proportionate price reduction
• Repair the defect at the Service Provider’s expense themselves or have it repaired
• Withdraw from the contract (not for insignificant defects)

8.3. 3 Working Day Replacement Claim

If the Customer makes a replacement claim within 3 working days of purchase (or installation) due to product malfunction, the Service Provider is obliged to replace the product, provided the malfunction prevents proper use.

8.4. Repair Deadline

The Service Provider endeavors to complete repairs or replacements within a maximum of 15 days.

8.5. Warranty Card

The warranty card is provided by the Service Provider together with the product.

8.6. Voluntary Warranty

The Service Provider may offer a voluntary warranty longer than the mandatory warranty for certain products, which is stated in the product description or warranty card.

9. PRODUCT LIABILITY

9.1. Product Liability Rights

The Customer may assert product liability claims in case of defective performance by the Service Provider. The limitation period for product liability claims is:

• For consumers: 2 years from delivery
• For non-consumers: 1 year from delivery

9.2. Burden of Proof

Within 6 months from delivery: The Service Provider must prove that the defect arose after delivery.

After 6 months from delivery: The Customer must prove that the defect existed at the time of delivery.

9.3. Product Liability Claims

The Customer may – at their choice – exercise the following claims:

• Repair
• Replacement
• Proportionate price reduction
• Repair of defect at Service Provider’s expense
• Withdrawal from contract (not for insignificant defects)

9.4. Notification of Defect

The Customer must notify the Service Provider of the defect within 2 months of discovery.

10. MANUFACTURER’S WARRANTY

10.1. Manufacturer’s Warranty Claim

Consumers may – at their choice – assert product liability or manufacturer’s warranty claims against the manufacturer or distributor (Service Provider) in case of product defects.

10.2. Manufacturer’s Warranty Period

Manufacturer’s warranty claims may be exercised within 2 years from the product’s placing on the market.

10.3. Manufacturer’s Warranty Rights

As a manufacturer’s warranty claim, the Customer may only request:

• Repair of the defective product or
• Replacement of the defective product

11. LIABILITY AND DAMAGES

11.1. Service Provider’s Liability

The Service Provider excludes liability for the following:

• Accuracy and completeness of information on the Website (informational purposes only)
• Problems arising from incorrectly provided data by the Customer
• Conduct of Website users
• Content of third-party operated websites

Important: Liability exclusion does not affect the Service Provider’s liability for intentional, grossly negligent, or criminal conduct, or breaches causing harm to life, physical integrity, or health.

11.2. Customer’s Liability

The Customer is fully responsible for their own conduct and proper use of the Website.

11.3. Force Majeure

The Service Provider is not liable for damages resulting from unavoidable external causes (force majeure).

12. INTELLECTUAL PROPERTY

12.1. Copyright Protection

The Website and its content (texts, images, graphic elements, logos, software, etc.) are protected by copyright. The Service Provider is the copyright holder or has the right to use.

12.2. License to Use

Website content may only be used for private purposes. Any other use requires the Service Provider’s prior written permission.

12.3. Trademarks

YUMMA and related trademarks are the property of the Service Provider. Any unauthorized use is unlawful.

13. COMPLAINT HANDLING

13.1. Filing Complaints

Customers may file complaints through the following channels:

• By phone: +36 70 251 4792 (Mon-Fri: 09:00 – 17:00)
• By email: [email protected]
• By post: 7020 Dunaföldvár, Külső Téglaház utca 15., Hungary

13.2. Complaint Handling Process

For verbal complaints: The Service Provider immediately investigates and remedies if the nature of the complaint permits. If immediate investigation is not possible or the Customer disagrees with the handling, the Service Provider prepares a record.

For written complaints: The Service Provider investigates the complaint within 30 days of receipt and provides a substantive response.

13.3. Complaint Record

A copy of the complaint record and the Service Provider’s response is provided or sent to the Customer.

The Service Provider retains the complaint record and response copy for 5 years.

14. LEGAL REMEDIES

14.1. Conciliation Body

In case of consumer disputes, the Customer may initiate proceedings with the conciliation body competent according to their place of residence.

Tolna County Conciliation Body:

• Address: 7100 Szekszárd, Arany János utca 23-25., Hungary
• Phone: +36 74 411 661
• Email: [email protected]

Budapest Conciliation Body (competent based on registered office):

• Address: 1016 Budapest, Krisztina krt. 99. III. floor 310., Hungary
• Mailing address: 1253 Budapest, P.O. Box 10., Hungary
• Phone: +36 1 488 2131
• Email: [email protected]
• Website: www.bekeltetes.hu

List of other conciliation bodies: https://bekeltetes.hu/index.php?id=testuletek

14.2. Consumer Protection Authority

The Customer may file a complaint with the consumer protection authority competent according to their place of residence.

Tolna County Government Office

• Address: 7100 Szekszárd, Széchenyi u. 11-13., Hungary
• Phone: +36 74 506 100
• Email: [email protected]

General consumer protection information: www.nfh.hu

14.3. Online Dispute Resolution Platform (ODR)

The European Commission provides an online dispute resolution platform for online resolution of consumer disputes:

https://ec.europa.eu/consumers/odr

14.4. Court Proceedings

The Customer is entitled to enforce claims arising from consumer disputes before a court according to the provisions of Act CXXX of 2016 on the Code of Civil Procedure.

15. MISCELLANEOUS AND FINAL PROVISIONS

15.1. Modification of T&C

The Service Provider reserves the right to unilaterally modify these T&C. The Service Provider will inform registered Customers of modifications via the Website and email at least 15 days before the modifications take effect.

Modifications do not affect orders already placed.

15.2. Household Quantities

The Service Provider only fulfills orders for household quantities. For larger quantity orders, the Service Provider makes individual offers.

15.3. Customer Reviews

The Service Provider sends an automatic email to customers 5 days after order fulfillment, providing an opportunity to share reviews and ratings.

Reviews are published on the Website after verification. The Service Provider reserves the right to delete false or offensive content.

15.4. Advertising and Marketing

The Service Provider only sends newsletters and marketing communications to Customers who have given consent. Newsletter subscription can be cancelled at any time.

15.5. Governing Law

These T&C and the legal relationships governed by them are subject to Hungarian law.

15.6. Languages

The T&C are available in Hungarian and English. In case of discrepancy, the Hungarian version prevails.

15.7. Contact

Customer Service is available for any questions or issues:

• Phone: +36 70 251 4792
• Email: [email protected]
• Hours: Mon-Fri: 09:00 – 17:00 (CET)

15.8. Effective Date

These T&C take effect on January 23, 2026 and remain in effect until revoked.

The previous version of the T&C was in effect from January 8, 2023 to January 22, 2026.

Vásárolj Egészégeset Kft.
7020 Dunaföldvár, Külső Téglaház utca 15., Hungary
www.yummatea.hu
[email protected]
+36 70 251 4792

Last updated: January 23, 2026